FAQ

1. Do I need to be home?

It's completely up to you. Of course you can stay, after all it's your house. You can let us in and leave and we can lock up when we we are done. Or we can arrange ahead of time for you to give us a key to open up and lock up or even have a key made just for us.

2. Can I cancel my booking?

If you need to cancel for any reason, you can do so by simply contacting us before your scheduled service. We don't have lock in contracts for our domestic clients so cancel your upcoming clean or stop your service completely at any time. However We will need at least 24 hours notice of any cancelation prior to your service or you may be charged a cancelation fee of $65-$90. This is simply to cover our cleaners loss of wages or potential travel already made for your booking.

3. Do you provide everything?

We provide all equipment and cleaning products. However, if you have or would prefer us to use your own equipment or cleaning products, we can do that as well. For example if you require a special stone top cleaner to be used in your kitchen just let us know before your service date.

4. Can I change my booking?

Of course you can. We can always change your booking if given enough time without any problem and we will work with you to arrange a new available time. If your change is less than 24 hours before your booked service we may need to cancel your service instead and re-book which may incur a cancelation fee or skipping your scheduled service until your next cleaning date.

5. When will my cleaner arrive?

You cleaner will aim to arrive at the agreed booking time however there may be a small window of arrival time. Usually between 5-10 mins.

If the cleaner is going to be late for any reason we will attempt to let you know as soon as possible to avoid any inconvenience.

6. What if something gets broken?

In the unlikely event that damage occurs as a result of our service, kindly reach out to our team and submit photos within 48 hours of the date/time of your service. If the damage is determined to be due to fault or negligence on our part, we will initially attempt to repair the damage. Depending on the cost of the repair, up to 3 quotes may be necessary. If a repair is not feasible, we will look for a suitable replacement, requiring proof of purchase. All quotes and proof of purchase must be submitted within 30 days of filing the complaint.

Our team will also take a record of the incident to compare accounts for verification.

Our aim is to make sure you are compensated for any damage by us and satisfied by the outcome.

7. Do you do Exterior Cleaning?

Yes, we also provide window cleaning and pressure washing services.

Please contact us for a quote or consultation of what you require.

8. Do you clean under furniture?

We will move and clean under small items on tables or shelves and furniture as long as the items are not too heavy or too cluttered (We will not clean or pick up a floor covered in clutter or move a shelf full of ornaments during a short booking). As far as larger furniture, we will vacuum and mop under any larger furniture to our best ability.

If you would like for us to give your home a deeper clean and clean under everything, you can always book a deep clean or request a longer clean time and let us know that you would like this to be done.

9. Do I need to give the cleaner a key?

You don't need to give us a key unless that is the arrangement you would like to have so we can access and leave the home when you're not there. This will be arranged with you before your service date and many clients find this to be the most convenient.

10.What is included in Commercial Service Management?

As much or as little as you need us for.
This can be you regular basic clean with scheduled spring cleans or it can be something like Regular cleaning + Supplying and re-stocking supplies + gardening + managing sub contractors.

11. What are Extras?

The Extras are an added service you would like to include with your scheduled service either once off or an a regular basis. Please keep in mind that the fees will change for that particular scheduled clean.

12. Do you provide Police Checks?

Yes of course. Our staff have been vetted and have Police Checks and we can provide them upon request.

13. Can I book a Weekend Service?

Yes, this is possible. However there will be additional costs included and there may be limited booking times available so please contact us to discuss the preferred day and time.

14. Do you service Regional Areas?

If you live in a regional area, while it may not be within our regular Melbourne metro area, we can still arrange a service for you with a little extra time, however depending on how far out you are located, there may be additional fees or travel fees but you will be informed about that prior to booking.

15. How do I pay?

You don't pay until we have completed your service. Once our cleaners have finished, we will then send you an invoice to you to pay to your email or phone. You can do this by card online or via internet banking.

16. Why is it more expensive?

It's true, our service maybe more than others you find, however we are actually very competitive and cheaper than other professional cleaning companies out there. The difference between our fees and a cheaper service is that we have systems in place to ensure our client satisfaction every time and give consistent results. We are a registered Australian company and not sole traders, so we are fully insured and we provide all equipment and products. Our fees also help to cover things like staff training sessions to ensure you get a quality service and equipment maintenance.

17. Do I need Experience to work for Aria?

While we prefer our team to have at least some professional cleaning experience, it is not required. We expect our team to do an exceptional job for our clients so they feel relaxed and calm in their own home and confident in what they are paying for. This is why we provide extensive training to make sure you have the confidence to provide a service that our clients expect. So If you have prior experience or you do an amazing job cleaning your own home, then contact us via the "Jobs" tab in the menu.